Doug Leather Themes delivered by Doug Leather
Major Themes
Ten Lessons from the Future
What our clients say
"I want to formally thank you for delivering an insightful and thought provoking presentation at our Strategic Planning session. You have given us much to think about in terms of adapting to meet the future needs of our market."
Ravi Moodley: Head of Strategy Nedbank Corporate Banking

"It was indeed a very thought provoking program and now I am quite alive to new developments and I constantly try to leverage technology. It was indeed a successful program, particularly from a personal perspective."
RKPadmanabhan, Executive Director, Securities and Exchange Board of India, Mumbai, India

"We were amazed by your presentation - it was very very good! We now realise that scenario thinking is not a choice, it is a MUST!"
Feedback from delegates to the SAÏD Business School Programme for the Deloitte M&A EMEA team, Athens, October 2008

"FutureWorld's 'Radical Future of eCommerce' is another masterpiece of intelligent thinking."
Leif Almö, CEO ScandNet AB (One of the Scandinavian pioneers of Internet commerce)

"This process paid for itself three times in 18 months."
David Hathorn - CEO & Chairman, Mondi SA/Europe

 
Doug Leather

Entrepreneur, customer management activist, change agent, professional speaker.

Doug is a leading expert in Customer Management working globally with large blue-chip organisations. He is best described as a Customer Management Evangelist/Activist as a result of his broad multi-industry and multi-country insights into customer management capability understanding, best practice application, customer experience, business models and business performance improvement. The primary focus of his client work today is in helping people in businesses think and work differently together and to understand the importance of customer asset management, assessing the maturity of customer management capability and then conceiving, planning, developing/repairing, driving and measuring strategy and programmes for the 21st Century Organisation.

His background is diverse and varied with engineering and commercial qualifications. He is a Wharton Business School Alumnus.

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